FAAN and SERVICOM Launch "Operation Air Clean" Initiative

The Federal Airports Authority of Nigeria (FAAN), in collaboration with the SERVICOM Office, Presidency, launched "Operation Air Clean" to address issues of touting, extortion, impersonation, and unauthorized facilitation at Nigerian airports. The initiative was introduced during a sensitisation programme at the Murtala Muhammed International Airport, Lagos.

Mrs. Helen Lawal, Acting National Coordinator/CEO of SERVICOM, emphasized the importance of maintaining professionalism and transparency at airports, as they shape travelers' perceptions of Nigeria. She highlighted the negative impact of touting and extortion on passenger experience and the country's image.

The initiative promotes service excellence and accountability, urging stakeholders to provide clear information about official charges. Mr. Henry Agbebire, representing the Director of Public Affairs and Consumer Protection, stressed the collective responsibility of ensuring a safe airport experience.

Mrs. Alphonso Monica, FAAN’s General Manager for Customer Service, declared a strict zero-tolerance policy for unauthorized personnel in terminal areas and called for integrity and professionalism among airport staff.