FCCPC Resolves Over 15,000 Consumer Complaints in Lagos

The Lagos Zonal Office of the Federal Competition and Consumer Protection Commission (FCCPC), led by Zonal Coordinator Dr Olubunmi Otti, has successfully resolved more than 15,000 consumer complaints. These complaints were received via the FCCPC’s online portal and directly at their office in Ikeja.

Dr Otti stated that consumers are entitled to value for their money and can seek redress if their expectations are unmet, but they must first engage the service provider. She provided guidance on submitting complaints, which should include details like the service provider's address, purchase receipt, and the specific redress sought.

Out of approximately 17,000 complaints received, over 15,000 have been addressed to protect consumer interests. The FCCPC, established under the Federal Competition and Consumer Protection Act of 2018, aims to promote fair business practices and prevent anti-competitive practices.

Dr Otti encouraged consumers to report issues related to product returns, pricing, and labeling, emphasizing the commission's commitment to consumer satisfaction and safety.