JAMB Guides UTME Candidates on Accessing Support Tickets
The Joint Admissions and Matriculation Board (JAMB) has provided a detailed guide for Unified Tertiary Matriculation Examination (UTME) candidates on how to access their existing support tickets through its online complaints platform. JAMB clarified that candidates do not need to open new tickets to check the status of their previous complaints.
The board released an explainer video on September 25, 2026, as part of its "JAMB Explained" series. The process begins at the official support website, support.jamb.gov.ng.
Candidates using a mobile phone should select "Ticket/Support" from the navigation menu, then choose "Access Existing Ticket." They must enter the email address linked to their JAMB e-Facility profile and any ticket ID associated with their account. After submitting this information, the ticket will be displayed, and candidates can click on the ticket ID shown in blue to view the full details.
This initiative aims to alleviate confusion among candidates regarding their complaints.
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