Nigeria Police Force Enhances Complaint Response Unit

The Nigeria Police Force is taking significant steps to enhance internal accountability through a strengthened Complaint Response Unit (CRU), which serves as the primary platform for receiving, tracking, and resolving citizen complaints. CSP Anietie Okokon Edem, the newly appointed Force Public Relations Officer, highlighted the CRU during a courtesy visit to the NUJ FCT Council on Friday.

He stressed the importance of media collaboration to raise public awareness and improve reporting on police reforms. The CRU operates 24/7 to address allegations of professional misconduct, extortion, harassment, and human rights abuses by police officers across Nigeria.

Edem announced that upgrades to the unit aim to reduce response times, enhance case tracking, and increase transparency in outcomes, reflecting the Inspector-General’s commitment to reform. He also proposed a media parley with Zone 7 to foster better police-media engagement.

Comrade Grace Ike, the NUJ FCT Council Chairman, expressed support for the CRU enhancements and affirmed the council's commitment to collaborate with journalists to ensure public scrutiny of police accountability.