Nigeria Police Strengthens Complaint Response Unit

The Nigeria Police Force is intensifying efforts to enhance internal accountability through a strengthened Complaint Response Unit (CRU), which is the primary platform for receiving, tracking, and resolving citizen complaints. CSP Anietie Okokon Edem, the newly appointed Force Public Relations Officer, highlighted the CRU during a courtesy visit to the NUJ FCT Council on Friday.

He noted that the CRU operates 24/7 to address allegations of professional misconduct, extortion, harassment, and human rights abuses by police officers across Nigeria. The upgrades to the unit aim to shorten response times, improve case tracking, and increase transparency, reflecting the Inspector-General’s commitment to reform.

CSP Edem also announced plans for a media parley with Zone 7 to enhance police media engagement, inviting journalists to participate for more accurate reporting on ongoing reforms. Comrade Grace Ike, the NUJ FCT Council Chairman, welcomed the enhancements and pledged collaboration to amplify citizens’ complaints and ensure public scrutiny of the CRU's developments.