FCCPC Mandates Airlines to Provide Care During Delays

The Federal Competition and Consumer Protection Commission (FCCPC) has emphasized that airlines are obligated to provide care, including food and accommodation, to passengers affected by flight delays or cancellations. Ondaj Ijagwu, the FCCPC's Director of Corporate Affairs, stated that airlines should offer refreshments after one hour of delay and assist passengers based on the duration of the disruption.

This directive aims to address the increasing complaints from travelers, particularly at Nnamdi Azikiwe International Airport, where passengers have faced repeated flight rescheduling without adequate support. The situation has been exacerbated by rising aviation fuel costs, which have surged to 900 Naira per liter, leading to operational challenges for airlines.

The Minister of Aviation and Aerospace Development, Festus Keyamo, indicated that increasing airfares may be necessary to sustain domestic airlines amidst these pressures.