FCCPC Investigates Uber's Customer Obligations in Nigeria

The Federal Competition and Consumer Protection Commission (FCCPC) is probing Uber's compliance with its customer obligations after the company announced on September 2 that it was winding down its operations in Nigeria and Uganda. FCCPC Chief Executive Officer Tunji Bello stated that the investigation focuses on whether Uber adequately addressed its responsibilities to consumers before ceasing operations.

The inquiry could significantly impact Nigerian riders who had unresolved transactions, unfulfilled services, or complaints at the time of Uber's exit. Although the FCCPC has not specified any remedies, it is examining the potential for refunds or other appropriate resolutions for customers who paid for services that were not delivered.

The investigation also seeks to determine if customers with unresolved complaints had sufficient channels to pursue them after Uber's departure. The key issue is whether Uber's exit absolves the company of its existing consumer obligations.