United Nigeria Airlines Crew Praised for Professionalism

Dr. Everest Okpara commended Miss Uchechukwu Francisca Ogbuagu, a cabin crew member with United Nigeria Airlines, for her exceptional professionalism during a recent flight. Okpara observed her calm demeanor while managing a difficult interaction with a rude and unruly passenger.

Despite the challenging situation, which involved adherence to aviation rules, Miss Ogbuagu maintained a respectful tone and exhibited considerable restraint. Her ability to focus on her responsibilities to both the passenger and the airline's policy was notable, as she did not allow the passenger's conduct to affect the quality of her service.

Okpara highlighted her measured communication, courteous demeanor, and impressive emotional intelligence, self-control, and maturity throughout the encounter, which left a positive impression on nearby passengers.