Galaxy Backbone Plans to Expand Digitalization of MDAs

Prof. Ibrahim Adeyanju, the Managing Director of Galaxy Backbone (GBB), announced that the organization aims to increase the number of digitalized Ministries, Departments, and Agencies (MDAs) from the current 30. This statement was made during a breakfast engagement with GBB customers in Abuja, celebrating customer service week 2026.

Prof. Adeyanju highlighted that the digitalization effort has already moved over 30 MDAs to a unified government platform, facilitating document approvals and reducing paper usage, which in turn saves costs for the government. He emphasized GBB's commitment to improving services and enhancing customer satisfaction while extending their reach to areas where they currently lack presence.

In response to a customer's complaint regarding service response times, Prof. Adeyanju encouraged continued communication and escalation of issues. The event also featured remarks from Olusegun Olulade, Executive Director of Customer Centricity and Marketing at GBB, represented by Mr. Olugbenga Omoniyi.