NCAA Fines RwandAir ₦15 Million for Baggage Issues
The Nigerian Civil Aviation Authority (NCAA) has imposed a fine of ₦15 million on RwandAir due to the airline's inadequate handling of a passenger's baggage complaint. NCAA spokesperson Michael Achimugu announced the sanction via his personal 𝕏 handle.
The fine was levied because RwandAir failed to address the complaint within the stipulated timeframe as per Nigeria's consumer protection regulations. In addition to the fine, RwandAir is required to replace the damaged baggage and provide $170 as first-need compensation, in accordance with Part 19 of the NCAA Regulations 2023.
This regulation mandates compensation and remedies for passengers facing baggage-related issues. The NCAA emphasized that the sanction aims to ensure airlines operating in Nigeria adhere to passenger rights and timely complaint resolutions.
This incident follows a recent warning from the NCAA to airlines regarding the processing of passenger refunds, indicating that non-compliance would lead to sanctions.
Plus234Feed summary based on reporting from Naijanews. Read the original report below.
Read full article
Continue on Naijanews
Enjoy this article?
Get the weekly Nigerian roundup — top stories, NPFL, naira. One email, Sunday morning.
Related Stories
NCAA Orders United Nigeria Airlines to Cut Routes, Refunds
NCAA Issues Warning to United Nigeria Airlines Over Stranded Passengers
Court Orders Dana Airline to Pay N5.5m for Flight Delay
NCAA Introduces RFID Technology for Baggage Tracking
NCAA Introduces RFID Tech to Improve Baggage Handling
FAAN Expels Firm for Illegal Vehicle Clamping at Airport
Get Plus234Feed on messaging apps
Same headlines, delivered where you already scroll.
